Our Promise: We pack & post the same working day (on orders received before noon), or else within 24 hours.

UK DELIVERY
Choose from the following options at checkout: Please note that all orders will require your signature for delivery.

INTERNATIONAL DELIVERYWe deliver worldwide. Our website works out the cost automatically. Orders in Europe are usually £10-£15, but heavier itemsor further destinations may cost more. Any queries, please do contact us. Some aproximate times for delivery are:

Returns

Order not quite right? Returning it is easy.
If your clothing doesn't fit or isn't quite right, send it back to us within 21 days for a full refund or exchange. Here's how:

1. Just use the returns form and label that came with your parcel (it'll be on the front with the invoice), attach the correctpostage and pop it in the post back to us. If you aren't including the returns form, don't forget to send your contactdetails and whether you'd like an exchange or refund. It goes without saying, of course - please make sure the itemsare unused and unworn, with any tags still attached.

2. Emily in our customer care team will send you an email and confirm that the exchange has been sent or the refund hasbeen processed. Did you receive the item as a gift? We will need to contact the gift-purchaser if a refund is requested aswe will refund their card. Here's the address in case you have mislaid the label and returns form or don't have it handy (Please do make sure you don't send it to any other address):

Bb Returns, Intermail PLC
Horizon West
Canal View Road
Newbury
Berkshire
RG14 5XF

(We'd strongly recommend you get a FREE certificate of posting just in case your parcel gets lost in the post asunfortunately we can't be liable for any parcels which are sent and not received.)

If there's any problem with your product, please let us know as soon as possible. Naturally we don't charge forthe return of faulty items & we'll make sure we get the problem sorted as quickly as we can.